Important Message

Feedback Central

• Feedback Campaign Default Template Change
• Notice: Amazon Buyer-Seller Message Restriction

First Time Users and Account Management

Setup and Basics

• NEW - Feedback Central MWS Setup
• How to Set Up Your Marketplace (MWS)
• Activate your Account
• Basic Articles to get you started with BQool Service
• Update Company Details
• How do I subscribe?

My Account

• System Timeout Warning Message
• Getting Started: My Account
• Multiple Accounts
• What if I want to let someone else use my account?
• Permissions & Users
• How do I change my password?

See all 9 articles

Advanced Topics

• Manage Orders
• Dashboard Gadgets
• Business Reports
• How do I update or change my payment method?

FAQ - Click to See More Questions

• Total Orders in BQool Shows Less than Seller Central
• How come I don't see my listings after I've given my Amazon Merchant ID?
• Can I use BQool with other third party MWS software providers at the same time?
• I didn't receive an account activation email!
• Can I cancel my subscription at anytime?
• How do I stop getting alerts every time BQool downloads data from my account?

See all 18 articles

Repricing Support

Setup and Basics

• Getting Started: Repricing Central - Updated!
• Navigate Using Default Filters - Updated!
• Tutorial Videos for Repricing Central
• How to use Favorite Filters - Updated!
• How to Search for Listings

Managing Repricing

• NEW: Listings Available
• How to manage your total listings count
• The New "Listings Match Buy Box" Filter Explained - Updated!
• How to use Group?
• How to Create a New Rule
• Feature: Advanced & Custom Settings - Updated

See all 10 articles

Advanced Topics

• New - Safety Net
• Bulk Upload: File Upload Method (Excel) - Updated!
• Profit Calculator - Updated!
• Bulk Action: Bulk Method to Enter Min and Max
• Bulk Action - Matching Prices
• Opportunities to Reprice up

See all 7 articles

FAQ - Click to See More Questions

• Why is my listing not repricing?
• Estimated Profit Margin % and ROI
• Why are my listings being delisted and marked as potential pricing error?
• Why are my listings inactive?
• Can I Manually Reprice my Listings?
• How do I pause and enable repricing?

See all 14 articles

Feedback Support

Setup and Basics

• Getting Started: Feedback Central
• Tutorial Videos for Feedback Central
• Settings > General
• Add Campaigns
• Emails
• Images

Manage Feedback

• Feedback status settings
• How to Manage Feedback
• One-time Feedback Email Templates
• Feedback status

Advanced Topics

• Positive Feedback Integration (PFI) - Change!
• EU VAT Invoices - Update
• A/B Testing
• VAT Numbers and Rates
• Buyer Blacklist
• Feedback Blacklist Upload File

See all 7 articles

FAQ - Click to See More Questions

• How to forward the Buyer opt-out email to BQool Global Blacklist
• What should I do when switching over from Feedback Genius?
• Why there is no link or the link does not work?
• Why am I seeing "Test" in the email subject line
• Adding an email to Amazon's approved senders list
• Where will the email be sent to if a customer responds?

See all 11 articles

Review Support

Setup and Basics

• Getting Started: Review Central
• How to set up New Review Notification
• Email Customer (Find Order ID)
• Creating Email Templates

Manage Reviews

• Manage Reviews
• Manage Reviews: Using Filters
• Manage Reviews: Actions

Advanced Topics

• Advanced tips on matching customer names with Order ID
• Review Detail
• Add Notes
• Post a Comment
• Review status
• Review status settings

FAQ - Click to See More Questions

• How many reviews are downloaded for the free trial?
• How often are product reviews downloaded?
• I can't match a product review to an Order ID

BigZata

Setup and Basics

• Overview
• Search + listing details (10 weeks product trends)
• Compare + favorite listings (folder)

FAQ

• Is Big Zata available in other marketplaces?
• Why is 'Inactive & Date' labeled on the product listing after search?
• Why does Product Sales Rank read N/A?
• Why is some of the Product Trending data not updated?
• Big Zata downloads the Top 100 listings from each subcategory on Amazon. Does it mean that I am able to monitor my products in Big Zata only when they are included in the Top 100 listings?

General

Video Tutorial

• Video Tutorial for Uploading IL- Closed Batch Report
• Video Tutorials for Feedback Central
• Video for Setting Up Your Marketplace with BQool
• Video Tutorials for Repricing Central

New Features & Updates

• 05-31-2017 Change Log For Repricing Central
• 05-26-2017 Change Log For Feedback Central
• 04-17-2017 Change Log For Repricing Central
• 01-03-2017 Change Log for Repricing and Feedback
• 11-08-2016 Change Log for Feedback and Repricing
• 10-20-2016 Repricing Patch

See all 16 articles