Important Message
Feedback Central
First Time Users and Account Management
Setup and Basics
My Account
- System Timeout Warning Message
- Getting Started: My Account
- Multiple Accounts
- What if I want to let someone else use my account?
- Permissions & Users
- How do I change my password?
Advanced Topics
FAQ - Click to See More Questions
- Total Orders in BQool Shows Less than Seller Central
- How come I don't see my listings after I've given my Amazon Merchant ID?
- Can I use BQool with other third party MWS software providers at the same time?
- I didn't receive an account activation email!
- Can I cancel my subscription at anytime?
- How do I stop getting alerts every time BQool downloads data from my account?
Repricing Support
Setup and Basics
Managing Repricing
- NEW: Listings Available
- How to manage your total listings count
- The New "Listings Match Buy Box" Filter Explained - Updated!
- How to use Group?
- How to Create a New Rule
- Feature: Advanced & Custom Settings - Updated
Advanced Topics
- New - Safety Net
- Bulk Upload: File Upload Method (Excel) - Updated!
- Profit Calculator - Updated!
- Bulk Action: Bulk Method to Enter Min and Max
- Bulk Action - Matching Prices
- Opportunities to Reprice up
FAQ - Click to See More Questions
- Why is my listing not repricing?
- Estimated Profit Margin % and ROI
- Why are my listings being delisted and marked as potential pricing error?
- Why are my listings inactive?
- Can I Manually Reprice my Listings?
- How do I pause and enable repricing?
Feedback Support
Setup and Basics
Manage Feedback
Advanced Topics
- Positive Feedback Integration (PFI) - Change!
- EU VAT Invoices - Update
- A/B Testing
- VAT Numbers and Rates
- Buyer Blacklist
- Feedback Blacklist Upload File
FAQ - Click to See More Questions
- How to forward the Buyer opt-out email to BQool Global Blacklist
- What should I do when switching over from Feedback Genius?
- Why there is no link or the link does not work?
- Why am I seeing "Test" in the email subject line
- Adding an email to Amazon's approved senders list
- Where will the email be sent to if a customer responds?
Review Support
Setup and Basics
Manage Reviews
Advanced Topics
FAQ - Click to See More Questions
BigZata
Setup and Basics
FAQ
- Is Big Zata available in other marketplaces?
- Why is 'Inactive & Date' labeled on the product listing after search?
- Why does Product Sales Rank read N/A?
- Why is some of the Product Trending data not updated?
- Big Zata downloads the Top 100 listings from each subcategory on Amazon. Does it mean that I am able to monitor my products in Big Zata only when they are included in the Top 100 listings?
General
Video Tutorial
New Features & Updates
- 05-31-2017 Change Log For Repricing Central
- 05-26-2017 Change Log For Feedback Central
- 04-17-2017 Change Log For Repricing Central
- 01-03-2017 Change Log for Repricing and Feedback
- 11-08-2016 Change Log for Feedback and Repricing
- 10-20-2016 Repricing Patch
Taiwan support
Business Hours: Monday-Friday 9am- 6pm (GMT+8)
China support
Business Hours: Monday-Friday 9am- 6pm (GMT+8)
Tel: +886-02-7720-6858 (Chinese)
www.bqool.cn
www.bqool.cn