Important Message

Feedback Central

• Removing the tracking code in Request Seller Feedback and Product Review Links
• Notice: Amazon Buyer-Seller Message Restriction

Repricing Central

• Disable Min and Max Price Pop-up Warning - New

First Time Users and Account Management

Setup and Basics

• How to Set Up Your Marketplace?
• Activate your Account
• Basic Articles to get you started with BQool Service
• Update Company Details
• How do I subscribe?

My Account

• System Timeout Warning Message
• Getting Started: My Account
• Multiple Accounts
• What if I want to let someone else use my account?
• Permissions & Users
• How do I change my password?

See all 9 articles

Advanced Topics

• Manage Orders
• Dashboard Gadgets
• Business Reports
• How do I update or change my payment method?

FAQ - Click to See More Questions

• Total Orders in BQool Shows Less than Seller Central
• How come I don't see my listings after I've given my Amazon Merchant ID?
• Can I use BQool with other third party MWS software providers at the same time?
• I didn't receive an account activation email!
• Can I cancel my subscription at anytime?
• How do I stop getting alerts every time BQool downloads data from my account?

See all 18 articles

Repricing Support

Setup and Basics

• Manage Listing Introduction
• Setting up the SKU name in Seller Central
• The Repricing Mechanics
• Advanced Setting Strategy Guide
• Repricing Rule – Compete with Buy Box Price and Custom Settings
• Getting Started: Repricing Central - Updated!

See all 11 articles

Managing Repricing

• [NEW] Listings Available
• How to Manage Your Total Listings Count
• The New "Listings Match Buy Box" Filter Explained - Updated!
• How to use Group?
• How to Create a New Rule
• Feature: Advanced & Custom Settings - Updated

See all 10 articles

Advanced Topics

• [NEW] Repricing Strategy: Master Rule from Chris
• [NEW] General Repricing Strategy Guide
• [NEW] Price Change Safety Net
• Bulk Upload: File Upload Method (Excel) - Updated!
• Repricing Schedule
• Profit Calculator - Updated!

See all 10 articles

FAQ - Click to See More Questions

• What is the difference between Amazon Automate Pricing and BQool Repricing?
• The List Price Discrepancy on the BQool Manage Listing Page and Amazon Selling Page.
• Pricing Conflict between the List Price and the Sales Price in Seller Central
• What happens when the listing goes out of stock?
• How do I start repricing?
• How long will it take the new Repricing Rule to take effect?

See all 26 articles

Feedback Support

Setup and Basics

• Dashboard
• Getting Started: Feedback Central
• Tutorial Videos for Feedback Central
• Settings > General
• Add Campaigns
• Emails

See all 7 articles

Manage Feedback

• Feedback status settings
• How to Manage Feedback
• One-time Feedback Email Templates
• Feedback status

Advanced Topics

• Email Credit - New
• Positive Feedback Integration (PFI) - Change!
• EU VAT Invoices - Update
• VAT Numbers and Rates
• Buyer Blacklist
• Feedback Blacklist Upload File

See all 7 articles

FAQ - Click to See More Questions

• What kinds of Email Schedule settings are available?
• Can I choose the exact time of the day to send out emails?
• How to rearrange my Email Campaign
• I have around 1000 orders in 7 days, but why doesn’t the amount of the pending emails match the order numbers.
• Is the automated system really sending out email? Why couldn’t I find the sent email in Amazon Seller Central?
• There are lots of Pending Emails. Will Feedback Central send them out all at once?

See all 22 articles

Review Support

Setup and Basics

• Review Central Mechanics
• Getting Started: Review Central
• How to set up New Review Notification
• Email Customer (Find Order ID)
• Creating Email Templates

Manage Reviews

• Manage Reviews
• Manage Reviews: Using Filters
• Manage Reviews: Actions

Advanced Topics

• Advanced tips on matching customer names with Order ID
• Review Detail
• Add Notes
• Post a Comment
• Review status
• Review status settings

FAQ - Click to See More Questions

• How many reviews are downloaded for the free trial?
• How often are product reviews updated?
• I can't match a product review to an Order ID

BigTracker Support

BigTracker Video Tutorials

• BigTracker Feature Overview
• BigTracker Tips - How to find new products to sell in 5 minutes
• BigTracker Tips - Use Product Tracker to Spy on Competitors
• BigTracker Tips - How to use Deals Tracker
• BigTracker Tips - Using Email Alerts
• BigTracker Update - More Historical Data and Amazon Tag

Getting Started

• [ New Feature ] What are the main features of the Chrome Extension?  
• [ New Feature ] BigTracker Chrome Extension(Extension Pro / Extension LITE )
• [ New Feature ] Top Sales, Top Brand & Category
• [ New Feature ] Attach Listings
• [ New Feature ] BigMovers Scoring System
• Getting to Know the Basics

See all 13 articles

Advanced Topics

• Finding Amazon Niche Products with BigTracker
• Brand Tracker Overview
• BigTracker - Profit Calculator
• Deals Tracker Overview

FAQ

• Could using BigTracker affect my Amazon account?
• Can the BigTracker Chrome extension quickly filter out search results?
• Can I use the“Product Tracker”and“Attach Listing”functions in BigTracker Chrome Extension?
• Where can I activate the BigTracker Chrome Extension on Amazon page?
• I am already a BigTracker Trial/Active user, where can I download the BigTracker Chrome Extension?
• How come I cannot preview a product's statistics of past?

See all 13 articles

General

Video Tutorial

• Video Tutorials for Repricing Central
• Video Tutorials for BigTracker
• Video Tutorials for Feedback Central

New Features & Updates

• 03-07-2018 Change Log for BigTracker and Repricing Central
• 02-05-2018 Change Log for Feedback Central
• 01-02-2018 Change Log for Repricing Central/ Feedback Central
• 11-15-2017 Change Log For Repricing Central/ Feedback Central
• 10-16-2017 Change Log For Repricing Central
• 08-14-2017 Change Log For Repricing and Feedback

See all 22 articles