Introduction about Feedback Manager

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Feedback Manager

The filter can choose to filter the feedback from a single marketplace or All Amazon marketplaces.

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The new Feedback manager filter can use the number of replies as the basis to sort out feedback. The basis includes the choices of All (unlimited reply number), 0(Not yet being replied), 1 (Replied once) and >1 (Replied more than once).

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My Favorite Filter

 My Favorite Filter allows the users to customize the filter requirements whether it is to focus on Negative Feedback or Positive feedback only.

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Bulk Action

Bulk Action features are available with certain actions to act on multiple feedback entries at once, as illustrated below.

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Download Report

Users can click on the Download Report icon to download feedback result per page. Please note only subscription amounts starting from $100/ monthly of Feedback Manager feature entails the Report download function.  If the total BigCRM subscription is greater than $100, but the subscription amount of feedback manager is not, then users still won’t have the access to report download function.

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Please click on ok to Download 1-page result to CSV file,

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The report will contain the information outlined in the image attached below.

 

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Display Setting

The Display setting allows the column to be rearranged on the Feedback Manager Interface.

 

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The column width of each Seller feedback is the same for the purpose of easy viewing.

If users want to see the full content of seller feedback, please click on the + icon to disclose the full content.

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Users can click on the minus icon to change back to the original size.

 

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Contact Buyer through Feedback

Clicking on the email icon under the Buyer column, the interface will be redirected to Ticket function.  Users can edit the content of the ticket or use a preset template.

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Channel Section

In the Channel section, if the corresponding marketplace is not activated, then email icon under the Buyer column will turn grey. That means this marketplace needs to be activated.

 

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For the detailed guideline of the ticket, please refer to the Ticket Manager support article.

The system provides 15 types of preset templates in the Sample template section. Agents can customize their own reply templates as well.

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