Edit Your Own Campaign


All Campaigns


The email campaign copied from Sample campaign will be reassigned to the “All Campaigns” category. Users can proceed to edit the email campaign in the All Campaign category. 


Please refer to the following 5 step procedure to configure your campaign. 

  1. Setup

  2. Template

  3. Content

  4. Filter

  5. Schedule

    1: Setup (Back to the Top)




    2: Template (Back to the Top)

    Template: Feedback/ Review temple all on one setting.

    BQool reorganizes the template selection layouts and aggregates the 4 feedback and  5 review templates all in one view. Users can easily select whichever feature-packed template fits your campaign preference.




    Background Themes

    Pick the most suitable design for your email campaign.




    Saved Template

    You can choose from one of the templates that you have previously saved



    New feature - upload customized template


    Background Themes - Pick the most suitable design for your email campaign. “Add theme” allows users to upload their customized templates.


     3: Content: (Back to the Top)

    Whether users decide to use their own templates or select from one of our templates, there are several key tools under the content step that will help make the email campaign stand out.


    The Order ID variable can be inserted into the email subject directly.mceclip9.png

    If you want to include the buyer name in the subject line, please copy the variable in the content {{buyer_full_name}} and then paste in the subject line.


    [New ] AI-Powered Subject

    The latest feature of subject editing utilizes powerful and sophisticated AI technology. Users can still edit their own Email subject title. However users can aso click on the AI-Powered Email Subject feature and allow BQool’s advanced subject algorithm to craft the Email subject title by using big data analysis and the best industry knowledge in the customer care feedback realm.mceclip11.png


    Please select the type of subject corresponding to the purpose of the Email Campaign by clicking on the “Subject Type” drop-down menu.

    Next, simply toggle on the AI-Powered Email Subject feature. The AI will sift through and analyze our database of more than 10 thousand usage effectiveness records and create the optimal email subject to boost customer open rate.mceclip12.png

    ***Please note the AI-Powered Subject feature is only available for plan subscriptions starting at the $50 monthly subscription. The system will notify users proactively when there is a need for a planned upgrade for this AI-Powered Subject feature.**



    Amazon Buy-seller Messaging Guidelines Update

    BQool has added a new reminder for the users when crafting email content. Please avoid any links to the Amazon product details page or Seller’s own storefront in accordance with Amazon’s Buy-seller Messaging Guidelines.mceclip14.png

    After you are satisfied with the subject line and email body, you can use the following tools to improve your campaign further.


    Attach Screenshot

    Tool Bar

    Insert a Message with Link

    HTML Code


    Insert a Picture+Link





    Users can find the variable menu at the bottom right corner. Users can insert variables into the email to display specific order information for the individual buyer. We grouped available variables into six categories. Please click on the category to expand the list of available variables.


    After clicking on paper icon, the system will pop out Select Attachment screen, where users can upload attachments or select attachments that have already been uploaded to the system.

    The number of files which users can store in the attachment is only limited by the maximum storage of 50 MB. The system will factor  “saved themes,” "image upload from the editor," and "attachment" into the attachment upload capacity.

    The system will notify the users with a pop-up warning when the total attachment upload is over 50 MB.


    The Add attachment upload capacity

    The total attachment upload Capacity is determined by the number of the marketplaces add-ons under the BigCRM subscription. One marketplace offers the maximum storage of 50 MB. If users have two marketplaces subscribed under one  BigCRM subscription, then the total attachment upload Capacity will be 100 MB.





     4. Filter (Back to the Top)

    Filters: There are many filters available to target more specific customers. Please remember to select the correct options after toggling one of the Filters. 



    The top three filters are basic options many of our users decide to toggle on.   


    • Exclude buyers who have left Negative Feedback in previous orders
    • Exclude Buyers who have left Neutral Feedback in previous orders
    • Exclude Orders already with Negative or Neutral Feedback


    5. Schedule (Back to the Top)



    There are three settings you can select for your campaign schedule.

    • Fulfilled By Amazon (FBA) Orders (Delivery option is only available for FBA orders)
    • Fulfilled By Merchant (FBM) Orders
    • Email Delivery Time: as soon as possible or a fixed time for a particular time zone; The country and time zone will only appear on the page after a time is selected.

    To improve the email open rate, BQool is introducing the AI-Powered Schedule feature, which helps to determine the best time and date to send the customer care emails. With the help of machine learning and big data analysis, our revolutionary AI-driven technology can predict the optimal schedule for each email.

    When the AI-Powered Smart Schedule feature is toggled on, BQool will automatically match email send dates according to email subjects for both AI-driven subject and standard subject email.

    The difference between the AI-Powered Smart Schedule and a standard schedule is that our machine learning technology constantly assesses and analyzes usage effectiveness of the email sending schedule based on the data analysis of more than 10 thousand users results from the BQool community.

    The system continuously assesses the effectiveness of the email sending result and finds the optimal time of the email delivery schedule providing the fact that the algorithm factors in the fulfillment type, marketplace product categories, and other aspects into the email schedule configuration.


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