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  1. BQool Support
  2. BigCentral - Reports
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Reports of Ticket

Claire Lin

 

Daily Ticket:

With the Daily Ticket Report, you may now visualize the daily ticketing performance. Click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Daily Ticket”.

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Ticket Type Details:

To further view the details of the types of tickets being managed, click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Ticket Type Details”.mceclip1.png

Channel Details:

To understand the ticketing performance for each channel, click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Channel Details.”mceclip2.png

Agent Performance

For businesses with multiple agents managing the help desk, you may now view each agent’s performance. Click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Agent Performance”.

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