Daily Ticket:

With the Daily Ticket Report, you may now visualize the daily ticketing performance. Click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Daily Ticket”.

Ticket Type Details:

To further view the details of the types of tickets being managed, click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Ticket Type Details”.

Channel Details:

To understand the ticketing performance for each channel, click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Channel Details”.

Agent Performance

For businesses with multiple agents managing the help desk, you may now view each agent’s performance. Click on the “Reports” tab on the menu, then from the “Ticket” category on the left-hand side, select “Agent Performance”.