Logo
  • Support
  • Contact Us
  • Contact Us
  • Language
    • English
    • 简体中文
  • LOGIN START FREE TRIAL
English 简体中文
  • LOGIN
  • START FREE TRIAL
  1. BQool Support
  2. BigCentral - Feedback Manager
  3. Features & Settings

Feedback Settings

Jimmy Liu

Feedback settings

Feedback settings are comprised of three sections: Feedback Email Alert, Feedback Status, and Positive Feedback Integration.

Feedback Email Alert

Users can set alert settings under Email Notifications by selecting the agents who are going to be receiving email alerts. Edit the agent profile by clicking on the pencil icon. Only 'Selected agents' will receive email notifications.

mceclip0.png

 

Feedback Status

BQool automatically sets all new feedback statuses to Open. Feedback marked as open has not been resolved.

To change how BQool classifies new feedback, navigate to BigCentral > Settings > Feedback > Feedback Status.

mceclip1.png

 

For example, users may keep 1 and 2-star feedback marked as Open, and change 3-star feedback to be marked as Closed. Please remember to Save after all the configurations are done.
 

Users can also set up the Positive Feedback Integration to receive 4 and 5-star feedback. If users do not go to the settings to assign the status, 4 and 5-star positive feedback statuses will still stay as Open.

 

Positive Feedback Integration

mceclip2.png

 

One of the limitations with the Amazon API was that BQool could only download neutral and negative feedback with the default MWS authorization. With Positive Feedback Integration, you can grant BQool permission to access positive feedback reports located in your Seller Central account.

The Positive Feedback Integration allows BQool to exclude orders which already have positive feedback and generate a 'Positive Feedback Conversion Report' to track the effectiveness of your email campaign.


This feature is available starting at the $25 subscription of BigCentral.

[Currently, the PFI feature is not available in the EU marketplace due to the New Identity authentication requirement. ]

To activate the Positive Feedback Integration, please follow two sets of instructions: Positive Feedback Integration and Amazon Two-Step Verification Walk through.

Note: Amazon has implemented a new verification step for some seller accounts. If you currently use PFI and have been affected, contact support@bqool.com for further instructions.

share:
  • Facebook
  • Twitter
  • LinkedIn
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us

Related articles

  • Email variables
  • Review Settings
  • Introduction about Feedback Manager
  • What is Service?
  • Amazon ‘Request a Review’ Automation
Logo

Products

  • BigCentral
  • BigTracker Extension
  • Repricing Central

Pricing

  • BigCentral
  • Repricing Central

Resources

  • Blog
  • News
  • Support
  • Webinars
AWS partner

AWS partner

AWS Case Study

AWS Case Study

BQool is now available on Amazon Global Selling

Solution Provider Network

Amazon, Amazon Global Selling and the Amazon Global Selling logo are trademarks of Amazon.com, Inc. or its affiliates.

© BQool Inc. All Rights Reserved.