The BigCentral Dashboard tab contains five different options--Profit, Ticket, Campaign, Feedback, Review.
The Ticket Analytics gives you a quick overview of your past 30 to 90 days tickets status regarding the number of New Tickets, Solved/Unsolved Tickets, Sent Messages, Average Response time and more.
Users can select certain or all channels, select days(last 30/90 days), select certain or all active campaigns to view their campaign performance in graph here. By hovering the mouse on the graph, users will see the sent number on the specific day.
Amazon’s latest communication guidelines stated that permitted messages may not include tracking pixels or image. In aligning with these guidelines, the email Opened and Opened Rate will no longer be displayed within the email campaign feature.
The Feedback Analytics will display the amount of positive/negative/neutral feedback, the total amount of feedback received, the total amount of orders, and the feedback/order ratio from last 30 or 90 days.
If users' stores have neutral/negative feedbacks, they will be displayed at the bottom of page. Users can click on “View Feedback“ button to get detailed information. (Only the most recent 10 reviews will be displayed.)
The Review Analytics will display the amount of positive/negative/neutral reviews, the total amount of reviews received, the total amount of ratings, and the review/order ratio from last 30 or 90 days. Through the data and graph, users can analyze at a glance and make adjustment for their store immediately.
If users' stores have neutral/negative reviews, they will be displayed at the bottom of page. Users can click on “View Review“ button to get detailed information. (Only the most recent 10 reviews will be displayed.)