FAQ

• Amazon Notification for Customer Care Email Sent Limit
• Why doe BQool send out multiple emails for the same order on Amazon Seller Buyer Seller Message but only shows 1 email on the BigCentral end.
• [ FAQ ] Why does the blocked email disappear after unblocking it? Shouldn’t it go to the pending emails?
• [ FAQ ] Why didn’t BQool send out the BigCentral email plan limit notification when the amount of available emails was lower than 5% to avoid the email overage fee?
• [ Campaign ] Can a campaign include / exclude multiple SKU / ASIN?
• [ Campaign ] Can the Email Campaign filter still exclude/include certain countries to send emails in accordance with Amazon’s Data protection policy?
• [ Campaign ] Why can't the tool bar be used in the content section while editing a campaign?
• [ Email Content ] Why do the sent emails not display the buyer names, store names and Order ID...etc info?
• How will Amazon's Data Protection Policy (DPP) impact Email Campaign?
• Does BigCentral VAT generator let users send out email VAT invoices as PDF format?
• Where will the email be sent to if a customer responds?
• What will happen if the scheduled time of an activated Set Repeated Schedule clashes with the scheduled time of Set Fixed Date Schedule?