With the built-in ticket system, Help Desk Solution allows you to simplify Amazon customer service and improve buyers’ shopping experience. You can centralize all customer queries from multiple seller accounts into BigCRM, which allows you to simplify customer service operation, so you can respond to all your customer inquiries efficiently without the hassle of logging into separate seller accounts. It gathers information about a buyer’s relation to your business when they contact you via email. Acquiring critical information such as contact details, order record, refund history and feedback history can help you identify your customer’s need quickly and ensure the provision of quality service.
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