Features & Settings

• Dashboard
• Manage User
• General Introduction
• Use View to Organize your Ticket in Ticket Manager
• The Rule Introduction of Ticket Manager
• Ticket Templates

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Videos - Tips & Tutorial

• [Video] BigCentral Tutorial - How to Find Useful Data on Dashboard
• [Video] BigCentral Ticket Manager Tutorial - Ticket Details and How to Reply to a Ticket
• [Video] Introducing BigCentral - An Amazon Help Desk Tool - Improve Customer Service | BigCentral Launch Trailer
• [Video] BigCentral Ticket Manager Tutorial - Getting Started
• [Video] BigCentral Ticket Manager Tutorial - How to Set Up Auto-Reply
• [Video] BigCentral Ticket Manager Tutorial - How to Set Up Views

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FAQ

• How will Amazon's Data Protection Policy (DPP) impact Ticket Manager?
• Can ticket types be changed after the tickets are created?
• What kinds of tickets will Ticket Manager generate when Buyers tend to contact sellers on Amazon?