Feedback Support

Setup and Basics

• Dashboard
• Getting Started: Feedback Central
• Tutorial Videos for Feedback Central
• Settings > General
• Add Campaigns
• Emails

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Manage Feedback

• Feedback status settings
• How to Manage Feedback
• One-time Feedback Email Templates
• Feedback status

Advanced Topics

• Email Credit - New
• Positive Feedback Integration (PFI) - Change!
• EU VAT Invoices - Update
• VAT Numbers and Rates
• Buyer Blacklist
• Feedback Blacklist Upload File

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FAQ - Click to See More Questions

• What does the error message mean in my Feedback Central?
• How to Forward the Buyer Opt-Out Email to BQool Global Blacklist
• What should I do when switching over from Feedback Genius?
• Why am I seeing "Test" in the email subject line
• Adding an email to Amazon's approved senders list
• Where will the email be sent to if a customer responds?

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