The features outlined below are available only to BigCRM users.
1. Support Email
This will allow users to send and receive customer support emails in one central location.
The notion behind the Support email is that Amazon Sellers might have their own independent e-commerce website with a customer support email services.
Sellers can add their own Customer support email address on the BigCRM end. With this integration, if Buyers contact the Seller through the Seller’s customer service email, the Ticket Manager can receive the inquiries and generate the corresponding ticket.