What kinds of tickets will Ticket Manager generate when Buyers tend to contact sellers on Amazon?

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A variety of tickets will be generated on Ticket Manager, which will depend on the title buyers choose when they plan to contact a Seller on Amazon.   

Below are some of the highly requested ticket type which BQool has received from our community. 

Amazon Q& A Tickets 

If a customer leaves a question under the Product Q&A section, BigCRM ticket manager will auto-generate a corresponding ticket as illustrated in the image attached below.

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The system will redirect you to answer customer’s questions on Amazon.

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Negative Feedback

By default, the automated Negative Feedback ticket is toggled on. The system will create a new ticket when Negative Feedback is received.mceclip2.png

 

Negative Review 

By default, the automated Negative Review ticket is toggled on. The system will create a new ticket when a Negative Review is received. 

Please note that the Review Manager subscription is required for this function.

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Amazon Messages 

The official term on the BQool end is System Message.

When BigCRM receives a new message from Amazon with the title related to the Seller account, a corresponding ticket will be generated on Ticket Manager.

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All the Tickets Types 

The notion behind this ticket type is that the title Buyers would choose when they plan to contact a Seller on Amazon.   

All the types are organized and outlined below, each of which will generate a corresponding ticket in Ticket Manager. 

Contact Buyer:

Agents create messages or tickets to contact Buyers through Ticket Manager. The title of the ticket will be "Contact Buyer. "

Negative Feedback:

This condition needs to be set up in the General Section under Settings first. When receiving Negative Feedback, a new ticket will be created with the title of Negative Feedback.

Negative Review:

This condition needs to be set up in the General Section under Settings first. When receiving a Negative Review, a new ticket will be created with the title of Negative Review.  

Cancellation: 

When BigCRM receives a new message from Buyers with the title “Cancellation. ” 

Wrong Item:

When BigCRM receives a new message from Buyers with the title “Wrong item.” 

Defective Item:

When BigCRM receives a new message from Buyers with the title “Missing parts or accessories. ” 

Invoice Request:

When BigCRM receives a new message from Buyers with the title “Invoice Request. ” 

Returns Query:

When BigCRM receives a new message from Buyers with the title “Returns Query. ”  

Shipping Query:

When BigCRM receives a new message from Buyers with the title “Shipping Query. ”  

Shipping: Delivery:

The new tickets are requested from the Buyers with the title “Shipping Delivery. ” 

Shipping: Ship faster:

When BigCRM receives a new message from Buyers with the title “Ship faster.” 

Shipping: Change address:

When BigCRM receives a new message from Buyers with the title “Change Address.” 

Customers: Thank you:

When BigCRM receives a new message from Buyers with the title “ Thank You.” 

System Message:

When BigCRM receives a new message from Amazon with the title related to the Seller account.   

System: Q&A:

When BigCRM receives a new message from Amazon with the title related to Q&A.  

Product Query:

New tickets are requested from Amazon with the title “Product Query” 

Order Query:

New tickets are requested from Amazon with the title “Order Query” 

Payments Query:

When BigCRM receives a new message from a customer with the content related to “Payment Query.” 

Refund Query:

When BigCRM receives a new message from a customer with the content related to products Refund Query. 

Other Query:

BigCRM receives a new message from customer & content related to others. Namely, when Buyers’ inquiries can’t be matched in the existing categories.  

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