Manage User

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Before the BigCRM update, users can utilize the Manage User function to create unlimited user accounts equipped with different tiers of permission levels.

After the BigCRM update, different tiers of the subscription have different numbers of user account available.

BigCRM has a different subscription structure than the previous plan. All the add-on marketplaces will be counted toward the same subscription. Each add-on marketplace will cost $10 more.



The number of user accounts available for each subscription tier is outlined below:



For the monthly $50 or below subscription, the maximum number of user accounts is 2

For the monthly $51 to $99 subscription, the maximum number of user accounts is 5

For the monthly $100 to $199 subscription, the maximum number of user accounts is 10.  

For the monthly $200 to $299 subscription, the maximum number of user accounts is 15.

For the monthly $300 or above subscription, the maximum number of user accounts is 20.



The system will notify users with an alert message if the number of user accounts has exceeded the plan limit. The system will not allow overage user accounts to be created.



Please refer to the solutions outlined below:

  1. Upgrade to a higher tier of the plan.
  2. Remove some of the existing user accounts.

 

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Even if the account is suspended or hasn’t been activated yet, the account will be counted toward the plan limit.

Only by deleting the account can the number of available user accounts increase.

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Users can check the current user account availability and the maximum number of users available on the Usage and Plan drop-down menu.

 

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The initial account registered email will be counted toward the user’s plan limit.

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