The Review tracking function of legacy Review Central has been integrated into the Review Manager in BigCRM.
The listing page will display all the listings from each marketplace. From here, users can choose to track the review on certain listings. (The ‘All Amazon’ option won’t be available in this dropdown list)
For users with a previous ‘Feedback Central subscription’, the system will be updated to the BigCRM interface. The system will provide 5 ASINs for users to track the listing review without charge after the BigCRM update. Users can pick and choose listings that need to track the reviews on.
For users with a previous ‘Feedback Central and Review Central subscription’, the system will be updated to the BigCRM interface and display all the ASINs on the listing page in Review Manager. Listings which have been tracked by the Review Central will automatically display as Active under the Review Tracker column.
For the users with a prior Review Central subscription, the system will not be updated to BigCRM interface. Therefore, the Review Manager function won’t be available.
Users can use Bulk Action to Set Tracker on/off to multiple listings at once. The system updates the reviews on each Review Tracked listings every day. Thus, the system will only update the reviews of listings with the Review Tracker on when the time of the update is triggered.
Note: Review Manager will download all the product reviews regardless of the Verified Purchased status.