1. BQool Support
  2. BigCentral - Review Manager
  3. Features & Settings

Review Settings

Jimmy Liu

Review settings are comprised of two sections: Review Notification and Review Email Notification. 

Review Email Notificationsmceclip3.png

If users would like to know when new product reviews are downloaded, users can set up Email Notifications in their Review Settings. Please go to BigCRM > Settings > Review > Email Alert to turn on the Email Notifications.

Please make sure that the user has selected the level of star ratings they wish to monitor and select which user accounts should receive the review alert email.  

Review Statusmceclip1.png

BQool automatically assigns new reviews received as "Open." In the Review Status section, users can control whether the initial status of a new review should be "Open" or "Closed" based on the average rating.

For example, if the business strategy is such that no action is needed for 3-star reviews, users can change the status to "Closed." All 3-star reviews received from Amazon after this setting is saved will be automatically marked as "Closed".

Related articles