To change the registered account email requires the agent to submit an IT ticket. However, there is a procedure that is needed to be done prior to the IT ticket submission.
First, please add the new email account you want to switch to in 'Manage User' > 'Add user.' Please set the Permissions the same as your current user settings.
Second, please activate the new email. Once you add a New User, BQool sends you the activation email. Please respond to this email accordingly. If you do not receive any email, please resend it again.
When you receive the activation email in your new email inbox, please follow the instructions within the email accordingly.
Please input the information as required and set up your passwords.
If you have any other questions, you can reach out to us at firstname.lastname@example.org.