How to Manage Feedback

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View feedback

Navigate to Feedback  >  Feedback to access feedback for your listings.

You can choose to see feedback from a certain date range by adjusting the Date Range options.

 

Use the filters on the left to find specific types of feedback. You can also use the Filter to narrow down the search.

 Note: The Filter search is much faster than the General search on the top 

 


Respond to feedback via email

To email customers about feedback directly from BQool, follow the steps below:

  1. Register the email you want to use with Amazon’s approved senders list.
    Learn how to add an email to Amazon's approved senders list
     
  2. Next to the feedback you want to respond to, click Action > Contact Customer to reply to the buyer who left the feedback via email directly from BQool.

     
  3. Fill out the subject line, and type your email to the customer below.
    You also have the option to reply using an email template. Select an email template using the Select e-mail template dropdown menu. Learn how to create email templates

 

Note: Make sure the email you enter is registered as an approved sender with Amazon. Otherwise Amazon will block the email, and your customer won't receive it.

 


Change feedback status

Status Description
Pending Reply Waiting for customer to reply
Pending Resolved Waiting for customer to remove feedback
Resolved The customer has removed feedback. Final status
Note: Feedback will automatically be marked Resolved if it is removed.
Unresolved Issue cannot be resolved. Customer refuses to remove feedback. Final status
Note: After 60 days, feedback can't be removed, so feedback will be automatically marked Unresolved.
Closed The issue doesn't require any action. Final status

 

You can also change multiple feedback statuses at once by using the batch edit Actions button above the list.

The feedback statuses also correspond to the filter categories. Marking feedback will make them easier to find using the filter later.

 


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