Manage Reviews: Actions

Follow

After navigating to Review Central > Marketplaces > Manage Reviews, you will see a list of reviews for your listings.


 

Click Actions next to the review to perform actions on it.

Here is a list of actions you can perform:

  • View Details: you can see the detailed view of the review. You will also have access to the other Actions at the top of the Details page.
  • Contact Customer: email the customer directly.
  • Add a Note: add a memo about the review.
  • Find Order ID: match the reviewer to an order ID.
  • Mark as Pending Reply: you have contacted the customer, and are awaiting their response.
  • Mark as Pending Resolved: the customer has agreed to remove or edit the review, but has not yet done so.
  • Mark as Resolved: negative review has been improved or removed. Final status.
  • Mark as Unresolved: customer refuses to work with you to improve or remove negative review. Final status.
  • Mark as Closed: no action is needed for this review. This is a final status.
  • Add a Comment: leave a public comment on Amazon as a reply to the review.
  • Contact Seller Support: allows you to contact and work with Amazon to remove the review.
Have more questions? Submit a request

Comments

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