With BQool, you can contact the customer by Add a comment or Contact Customer. Emailing the customer directly is more effective than leaving a public comment. Using BQool's Find Order ID feature, you'll be able to match the customer reviews with an Amazon order. Here's how:
Hover your mouse over Review Central > Marketplaces > Manage Reviews.
- For the selected review, hover your mouse over Actions and click on Find Order ID. You will see all the listings that match the ASIN for the past 30 days. As the longer you used BQool, you will be able to search more orders.
Note: During the first day of the free trial, we will download orders from the past 30 days.
- Compare Pen Name or Recipient Name with the Buyer Name and click Select to match the review with the order.
Note: BQool will display the best possible matches first, so you'll see them on the top of the results list.
- After you've matched the order, click on Contact Customer in the Actions menu or within the details of the review.
Once you've completed the above, BQool will re-direct you back to the default search. You may change the status of the review to Pending Reply from the Actions menu.