You can mark review status based on its progress. The following is a description of each review status.
|Pending Reply||Awaiting customer response.|
|Pending Resolved||Customer has agreed to change review, but has not done so yet.|
|Resolved||Negative review has been improved or removed. Final status|
|Unresolved||Customer refuses to work with you to improve or remove negative review. Final status|
|Closed||No action is needed for this review. Final status|