Feedback status

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You can mark feedback status based on its progress. The following is a description of each feedback status.

StatusDescription
Pending Reply Waiting for customer to reply
Pending Resolved Waiting for customer to remove feedback
Resolved The customer has removed feedback. Final status
Note: Feedback will automatically be marked Resolved if it is removed.
Unresolved Issue cannot be resolved. Customer refuses to remove feedback. Final status
Note: After 60 days, feedback can't be removed, so feedback will be automatically marked Unresolved.
Closed The issue doesn't require any action. Final status
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United States support
Business Hours: Monday-Friday 9am- 5pm PST
Tel: +1(650)396-2777
www.bqool.com
United Kingdom support
Business Hours: Monday-Friday 9am- 5pm PST
Tel: +1(650)396-2777
www.bqool.com
Taiwan support
Business Hours: Monday-Friday 9am- 6pm (GMT+8)
Tel: +1(650)396-2777 (English)
Tel: +886-02-7720-6858 (Chinese)
www.bqool.com.tw
China support
Business Hours: Monday-Friday 9am- 6pm (GMT+8)
Tel: +886-02-7720-6858 (Chinese)
www.bqool.cn